Returns & Shipping Policy
If something has happened or you have a concern please let me know on Instagram Dasaijp as my DMs are always open! I do have a lot of messages coming in so I apologise if there is a delay in any orders! 💕
All purchases are final and refunds will only be processed with there is an issue regarding your package being lost in shipping or a malfunctioning product upon arrival.
Returns will always be made if products arrive faulty! If my courier service informs me the packages have been delivered a refund will not be issued if stated as not received by customer.
If courier service has not declared the package as delivered a refund or replacement package will be sent out immediately!
All preorders are purchased to secure your spot for a product!
After these parts are delivered, production begins and takes usually 1-2 weeks!
Your preorder product will hopefully be shipped approximately 1 month after purchase, if there are delays I post on my instagram story @dasaijp as I cannot get through all of the messages very quickly.
Mecha Heart and Mochi preorders will hopefully be shipped before the 1 month mark!
Unfortunately Dasai cannot ship to PO Boxes so please place a street address in checkout!