At DASAI, we’re still a very small team doing our best to get every order packed, shipped and into your hands as quickly as we can.

We know waiting for an order can be frustrating, especially when you don’t see tracking updates straight away. So we really appreciate your patience while we get everything moving.

SOMETHING WENT WRONG? WE’VE GOT YOU

DASAI exists because of our community, and we genuinely appreciate every single person who supports us.

Sometimes shit happens. Packages get damaged, things go wrong, or something simply doesn’t arrive the way it should. If that happens, please reach out to us. We’ll do our best to sort it out with you.

All purchases are final unless your order arrives damaged, defective or otherwise has an issue. In those cases, please contact us and we’ll work with you on a solution.

If you have questions or something doesn’t look right, we’re always happy to help.

📧 dasaihelp@gmail.com

STANDARD SHIPPING

For all orders, please allow around 7–14 days from purchase to delivery in most cases.

There can sometimes be a few extra days depending on your country, customs, local courier, or how busy our team are. We know it’s not always easy to wait, but please bear with us. We promise your order hasn’t been forgotten.

WHY DOES TRACKING SOMETIMES TAKE A FEW DAYS TO UPDATE?

Your order may travel through two logistics partners before it reaches you. During the first part of the journey, you may not see many tracking information.

This doesn’t necessarily mean your package isn’t moving, it’s usually just making its way to your local delivery network. Once it
reaches your destination country and is handed over to the local courier, tracking updates will become available.

DUTIES & TAXES

Depending on your country, you may be contacted by the courier or customs regarding duties, taxes or other import charges.

Please keep an eye on the email address you used when placing your order. If you receive a request for payment or information from the courier/customs, please respond as soon as possible.

If you don’t respond, your package may be returned to us.